Surface for Business service and repair

Many Microsoft Surface devices are repairable¹, providing commercial users and organizations with greater flexibility while extending the use of devices.

Commercial users can obtain service for Surface for Business devices in several ways:

• Microsoft service,
• Non-Microsoft Authorized Service Provider,
• For skilled technicians, you can repair² devices yourself using the applicable Surface Service Guide or article.

To learn more about different service and support options, see Surface service options.

Surface devices and replacement components

Microsoft recommends that only technically inclined individuals with the knowledge, experience, and requisite tools perform repairs following the relevant Surface Service Guide instructions.

Device	Replacement Components	Instructional Video
Surface Laptop for Business, Copilot+ PC, 13-inch, Snapdragon processor	- Display assembly (including camera) - Keyboard assembly (w/o touchpad) - Removable solid-state drive - Battery - Motherboard module (including main processor and main memory) - Speakers - Enclosure (bucket) - Thermal module - Feet - Fan	Repair video coming soon
Surface Laptop for Business, 7th Edition, Intel processor	- Display assembly (including camera) - Keyboard assembly (including touchpad) - Removable solid-state drive - Battery - Motherboard module (including main processor and main memory) - Surface connect - Audio jack - MicroSDXC Express card reader (15") - Speakers - Enclosure (bucket) - Thermal module - Feet - Fan	Repair video for Surface Laptop for Business, 7th edition, Intel processor
Surface Laptop 7th Edition, Snapdragon processor	- Display assembly (including camera) - Keyboard assembly (including touchpad) - Removable solid-state drive - Battery - Motherboard module (including main processor and main memory) - Surface connect - Audio jack - MicroSD reader (15") - Speakers - Enclosure (bucket) - Thermal module - Feet	Repair video for Surface Laptop 7th Edition, Snapdragon processor
Surface Laptop 6	- Display assembly (including camera) - Keyboard assembly - Removable solid-state drive - Battery - Motherboard module (main processor and main memory) - Surface Connect - Thermal module - Audio jack - Speakers - Touchpad - Enclosure - Feet	Repair video for Surface Laptop 6
Surface Laptop 5	- Display - Keyboard - Surface connect charging port - Feet - Battery and Enclosure - Thermal Module - Motherboard - Removable solid-state drive	Repair video for Surface Laptop 5
Surface Laptop 4	- Display - Keyboard - Feet & Screws - Removable solid-state drive	Repair video for Surface Laptop 4
Surface Laptop 3	- Display - Keyboard - Feet & Screws - Removable solid-state drive	Repair video for Surface Laptop 3
Surface Laptop Studio 2	- Display - Keyboard - Motherboard - Surface connect charging port - USB-C & USB-A port connectors - Removable solid-state drive - Cosmetic plate - Battery and Enclosure - Feet - MicroSD card reader - Audio Jack	Repair video for Surface Laptop Studio 2
Surface Laptop Studio	- Display - Keyboard - Battery and Enclosure - Charging Port - USB-C & Audio Jacks - Removable solid-state drive - Cosmetic plate - Keyboard/Trackpad - Feet	Repair video for Surface Laptop Studio
Surface Laptop Go 3	- Display - Removable solid-state drive - Keyboard - Feet - Battery - Motherboard - Keyboard with Fingerprint Reader - Surface connect charging port	Repair video for Surface Laptop Go 3
Surface Laptop Go 2	- Display - Removable solid-state drive - Keyboard - Feet - Battery - Keyboard with Fingerprint Reader - Surface connect charging port	Repair video for Surface Laptop Go 2
Surface Laptop SE	- Display - Keyboard - Enclosure - Feet - Speaker & Wi-Fi modules - Motherboard - Battery - Power port	Repair video for Surface Laptop SE
Surface Pro for Business, Copilot+ PC, 12-inch, Snapdragon processor	- Antenna deck - Battery - Device entry kit - Display module - Enclosure (bucket) - Front camera - Kickstand - Microphone module - Motherboard (including main processor and main memory - Power and volume buttons - Rear camera - Screw kit - Speakers - Thermal module - USB-C charging port	Repair video coming soon
Surface Pro 11th Edition, Intel processor	- Display module - Removable solid-state drive - Battery - Motherboard (including main processor and main memory) - Surface Connect - Thermal module - Microphone module (including IR camera) - Solid-state drive door - Speakers - Enclosure (bucket) - Front camera - Rear camera - Power and volume buttons - Kickstand - Device entry kit	Repair video coming soon
Surface Pro 11th Edition, Snapdragon processor	- Display module - Removable solid-state drive - Battery - Motherboard (including main processor and main memory) - Surface Connect - Thermal module - Microphone module - Solid-state drive door - Speakers - Enclosure (bucket) - Front camera - Rear camera - Power and volume buttons - Kickstand - Device entry kit	Repair video coming soon
Surface Pro 10	- Display module - Removable solid-state drive - Battery - Motherboard (including main processor and main memory) - Surface Connect - Thermal module - Microphone module - Solid-state drive door - Speakers - Enclosure (bucket) - Front camera - Rear camera - Power and volume buttons - Kickstand - Device entry kit - SIM card connector	Repair video for Surface Pro 10 Repair video for Surface Pro 10 5G
Surface Pro 9	- Kickstand - Display - Enclosure - Speaker - Battery - Surface connect charging port - Thermal Module - Front & rear cameras - Camera & Wi-Fi Deck - Power & Volume Button - Motherboard - SSD Door - Removable solid-state drive	Repair video for Surface Pro 9
Surface Pro 9 with 5G	- Kickstand - Enclosure4 - Speaker - Battery - Surface connect charging port - Thermal Module - Front & rear cameras - Camera Deck - Screen (Display) - Power & Volume Button - Motherboard - SSD Door - Removable solid-state drive	Repair video for Surface Pro 9 with 5G
Surface Pro 8	- Kickstand - SSD Door - Removable solid-state drive - Display	Repair video for Surface Pro 8
Surface Pro 7+	- Kickstand - SSD door - Removable solid-state drive	Repair video for Surface Pro 7+
Surface Go 4	- Display - Battery and Enclosure - Kickstand - Hinge - Motherboard - MicroSDXC card reader - Type Cover connector - Front camera - Rear camera - Windows Hello camera - Speakers	Repair video for Surface Go 4
Surface Studio 2+	- Removable solid-state drive - Motherboard - Display - Thermal module - Feet - Power supply unit	Repair video for Surface Studio 2+

Surface service guides & related documentation

Downloadable service guides provide step-by-step instructions for servicing specific devices. This documentation is intended for use by skilled technicians and IT professionals.

• Download service guides
• Replace the feet on Surface devices

Support

• Surface Support for Business and Education customers
• In-store Support
• Purchase replacement components at our Authorized Resellers

Self help tips & tools

• Full playlist of Surface repair videos
• Surface Diagnostic Toolkit for Business
• Top support solutions for Surface devices
• Microsoft 365 admin center
• Preparing Surface devices for service
• Microsoft Packing and Shipping Instructions
• Protect data during service

References

1. Repairing your device with a replacement component doesn't affect Microsoft's Limited Warranty; however, any damage to the device resulting from a repair performed by someone other than Microsoft or an Authorized Service Provider isn't covered under Microsoft's warranty or protection plan.
2. Customer self-repair is only available on Microsoft devices with a removable component per the product's technical specifications. Microsoft recommends that self-repair be performed by technically inclined individuals with the knowledge, experience, and required tools while following the applicable Surface Service Guide or article. Opening or repairing your device can present various risks, such as electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Further, any resulting damage caused isn't covered under Microsoft's Limited Hardware Warranty or purchased protection plan.
3. Microsoft's Limited Hardware Warranty is in addition to any right you might have under consumer or other laws applicable to you.
4. Enclosure for Surface Pro 9 with 5G is only available in select markets and is currently unavailable in the US.