Bankstown-Lidcombe Hospital Emergency Department reduces documentation time by 50% with Dragon

Transforming clinical documentation workflows

Bankstown-Lidcombe Hospital, which operates under the South Western Sydney Local Health District (SWSLHD), identified an opportunity within the emergency department to streamline their clinical workflows, lessen documentation time, and increase time spent on clinical care. As a result, their Emergency Department selected Dragon Medical One, hosted on Microsoft Azure, to equip their clinicians with advanced tools to efficiently dictate high-quality clinical notes.

“From a patient perspective, they hear what you're saying into the computer, if you're dictating at bedside, so they can correlate the information, make sure what you're saying is correct. So you can check that with the patient and carer, so that makes it a better experience for them because they feel heard,” says Dr. Matthew Smith, Co-Director of Emergency Medicine and Executive Clinical Director, Bankstown-Lidcombe Hospital.

The results have been nothing short of transformative. By implementing Dragon, documentation time was slashed by 50%, giving clinicians precious hours back in their day. Productivity for some team members soared by as much as 100%. Even more, real-time dictation in front of patients didn’t just improve accuracy—it elevated the entire patient experience. With Dragon, clinicians are empowered to focus on what matters most: delivering outstanding care.